Email: rsgupta.0110@gmail.com
Linkedin: www.linkedin.com/in/rsgupta01

Summary


Technologist with more than 16 years of leadership experience in information technology, leading small and large teams with focus on delivering highly reliable and scalable AI/ML based solutions. Experienced in cloud service architecture, team leadership, multiple programming languages and all phases of development lifecycle from design through delivery and support.  

Experience

JPMorgan & Chase:   May 2022 - Present
Vice President - Global Technology Infrastructure : Secure Conversation Gateway AI/ML                          
Jersey City, NJ

Role: Responsible for a team of architects and application developers that implemented highly available and scalable AI/ML based voice applications.

  • Successfully lead a team of seasoned architects and developers, as we deliver a highly available and scalable AI/ML based application and its infrastructure for JPMC Line of businesses like Asset Wealth Management and Commercial Banking Contact Center.
  • Lead the Call Recording and transcription services modernization effort to save 5 million a month (75% savings) from the vendor provided services.
  • Global Technology AWS Chime Product Owner  - Terraform Module owner and developer for AWS Chime Voice Connector, AWS Media Pipeline and Call Analytics Role. Managed a team that develops and onboards AWS Chime features in JPMC.
  • Worked closely with Line of business (CCB, AWM)  to manage requirements and scope to deliver Transcription and Voice Analytics for Contact Center Agents. .
  • Application Owner:
    - Financial Management : Infrastructure Planning and Cost Management / Optimization
    - Asset Management : Provision, onboard and maintain assets. Maintain inventory systems
    - Risk and Compliance : Technology Lifecycle Management, Annual Pen Tests, Data retention, audit and regulations. Vulnerability management Static and OSS Scans
    - Stability and Resiliency : Logging, Monitoring, Alerting, DR planning, change management and incident management
    - SDLC : Architecture and design Reviews, Cross impact analysis
    - IAM : Certificates, users, FID management, Entitlements and controls, approvals, segregation of duties and least privileges.

Shure Inc: Enterprise Software Architect Sept 2016 – Current

Leading architecture roadmap for Shure's enterprise applications and cloud based solutions for monitoring and controlling DSP products.

Projects:

RFScan-Web Single Page Application

Technology: Serverless Framework, Angular, Typescript, Nodejs, AWS - Code Pipeline, CloudFormation, Lambda, API Gateway, DynamoDB, S3, CloudFront, X-Ray, CloudWatch, SNS, SES, IAM, Google APIs, Okta, OAuth2.0, SST, Mixpanel Analytics, REST API/GraphQL.

· Designing, implementing and maintaining all AWS infrastructure and services within a managed service environment.

· Driving scope definition, requirements analysis, functional and technical design, application build, product, configuration, unit testing, and production deployment.

· Managing a team of 5, reviewed all project code prior to deployment to ensure a consistent codebase and that best practices were being followed. Created, tested, and maintained multiple projects with microservices architectures. Coordinated with other teams to solve issues, implement new content, and migrate legacy applications. Mentored interns and training new hires.

· Defined and deployed monitoring, alerting and logging systems in AWS using CloudWatch, SNS, SES and X-Ray.

· Prescribed specific technical practices to measure characteristics that define and track reliability. Including  the Service-Level Agreement (SLA), Service-Level Objective (SLO), Service-Level Indicator (SLI), error budgets, and eliminating toil through automation. Improved SLA and SLO by 30%.

· Implemented process and quality improvements through task automation, infrastructure as code and automation of routine maintenance tasks.

· Executed development and support for alpha, beta and general availability releases. Ensured deliverables are completed within target timeframes and are consistent with architectural recommendations.

· Leveraged automated CodePipeline deployment and Blue-green deployment patterns and strategies.

· Third Party, vendor relationship management, process development, risk reviews and code reviews.

Cloud Migration: Scalability and Performance Analysis from on-premises to AWS:
Migrate and automate the scalability and performance analysis of Shure’s software applications from on-premises to AWS.
Technology: AWS - Code Pipeline, CloudFormation, EC2, SecurityGroups, AMI, VPC with public and private subnet, VPC endpoints, bastion host, ElasticSearch, logstash, Kibana, metricbeat, filebeat, auditbeat.

· Led the cloud migration of performance analysis infrastructure to AWS. Implemented design changes and created automation to reduce total cost of ownership footprint by 50%.

· Led a team of 5 developers to identify bottlenecks in the Conference Work Bench ecosystem.

· Reduced the discovery time of 1000 devices by 50% and improved the pagination and metering by 30%.

· Added ELK pipelines to gather analytics on the scalability data and identified several bottlenecks and proposed solutions to improve the systems performance by more than 40%.

· Designed innovative solution to implement Multicast ACN communication on AWS VPC between simulators and the Web Applications by using Transit Gateway with Multicast Domain with multiple sources. Extended this solution to connect on-premises developers’ environment to device simulators running on EC2 instances.

· Created the AWS resource naming conventions and consistent tagging strategy with multi-account architecture.

· Collaborated with DevOps to implement CI/CD pipelines and infrastructure as a code (Code Pipelines, CloudFormation, Python) template.

· Managed ElasticStack cluster and implemented logstash pipeline and kibana dashboards for scalability testing.

· Served as an advisor to the Security Team to formulate IAM roles and policies for the project.

Intellimix-Room - DSP in A .Zip (Awarded “Best of show” at ISE 2020):

Intellimix Room is a state-of-the-art fully optimized software-based audio processing for videoconferencing. It deploys directly in-room PCs with all the DSP blocks (AEC, NR and AGC) bridging the gap between IT and AV.

Technology: C++, C# .NET Core, Entity Framework 6, Linq, SQLite, JavaScript Electron, Windows 10, Flexera, Mixpanel Analytics, easylogging++, WMI, TPCI, ACN, DMP-TCP, Virtual Audio Driver, Dante, Powershell, Jenkins.

· Took over the IMX-Room project in its adolescence stage, performed various feasibility studies and POCs to give it a formal structure to take it to the next stage of development.

· Conducted market survey and interviews with IT leaders in fintech to establish the business need for a Software DSP product.

· Initiated the project, wrote technical requirements, led architectural discussions and prepared architecture documents for BRT team.

· Led the team discussion to achieve performance measurements. Performed innovative POCs for latency measurements. Implemented resource and latency monitoring service in Room PC.

IPC Systems: Systems Architect – R&D, Trading Services       July 2012 – Sept 2016

Projects:

Unigy 360 - Cloud Migration of Multi-Tenanted Enterprise Data Center and Infrastructure for VoIP Enterprise Solution

Technology: RHEL, Oracle Communications Converged Application Server, Java EE-SIP-IMS, RTP, AudioCodecs: G711uLaw, aLaw, 729a/b, G722, Kafka, Zookeeper, Eclipse, OpenSIPS, SIPP.

· Participated in technical presentations, architecture design discussions, competitive displacement, proof-of-concept engagements, solution demonstrations, and technical workshops.
· Leveraged VMWare HA and fault tolerance along with in-house developed HA functionality to provide 99.99% highly available SLA.
· Designed and implemented server-side NAT solution for VoIP call flows using SIP and RTP Proxies along with STUN/TURN/ICE.
· Performance Evaluation of Unigy Enterprise on vSphere 6.0, bandwidth utilization calculation and CPU and RAM optimization for VoIP calls with up to 800 channels per VM.
· Designed downtime free software and hardware upgrades and backup and restore procedures.
· Implemented monitoring solution using Nagios Environment with active and passive checks.

Security:

Technology: TLS 1.2, key exchange algorithms (RSA), message authentication code sha-256.

· Led the R&D SIP Security feasibility efforts for the Unified Communication software with TLS and SRTP.
· Evaluated performance and capacity impact on the product with the introduction of Secure SIP and SRTP.

Voice Quality Monitoring and Alerting:

· Led the project and product development of voice quality and voice recording application systems within the SIP based unified communication product. Recommended settings and thresholds for audio QoS, jitter, delay or latency, packet loss to monitor and raise voice quality alerts.

Aumtech:  Senior Technical lead – IVR Systems                         Dec 2006 – July 2012

Projects:

IVR Server and Video Conferencing Capabilities:

Technology: C++, RHEL, SIP, RTP, H323, H264, FFMPEG, eXOSIP, Ortp, Asterisks PBX, Cisco GW, nuance speech recognition and synthesis.

· Led the project and product development of IVR system with video conferencing. Applied agile/scrum methodology to deliver the best quality product based on best practices.

VXML2.0 Browser with VXI3.0

Technology: C++, RHEL, VoiceXML.

MRCP Connector for Microsoft Speech Server

Technology: C#, MRCP, RTP, Speech recognition, Speech Synthesis.

ARC Systems: Software Development Engineer                         Jan 2005 – Dec 2006

SRGS DTMF Parser for VXML 2.0          

Technology: C++, RHEL, VoiceXML, SRGS, DTMF RFC 2833                                                        

Education and Certifications

- AWS : Certified Solutions Architect - Associate, Certified Cloud Practitioner

- Certifications – Certified SAFe Agile Practitioner, Scrum Master and PMP

- MS, Electrical Engineering, Syracuse University, Syracuse NY, USA

- Teachers Assistance for Object Oriented Programming using C++ (Graduate) at Syracuse University.

- BE, Electronics and Instrumentation Engineering, SATI, Vidisha, India.